Card payments failing
The payment is declined, the payment page doesn't open, or the order isn't confirmed after payment.
WooCommerce repairs · fixed price after diagnosis
Store not working? We find the cause and fix it.
Card payments fail, orders stay pending, invoices aren't issued, or the store broke after an update. We start with a diagnosis of up to one hour, €75, deducted from the price if we go ahead. Then you get a fixed price for the repair.
We work on a copy, not on your live store
We test a complete order
You talk directly to the developer
Diagnosis, up to one hourExample
- A copy separate from the live store
- Problem reproduced on the copy
- Versions: WordPress, WooCommerce, plugins
- Error logs read
- Test order, from cart to invoice
- The cause, explained in plain words
Starting the diagnosis…0 / 6
What we fix
The problems that stop sales
Don't see your problem here? Describe it anyway. We'll tell you honestly whether we can fix it well.
Orders stuck on pending
The customer has paid, but the order status doesn't change or the stock doesn't go down.
Invoices not issued
The invoice isn't sent automatically, shows the wrong VAT, or never reaches your accounting software.
Shipping stuck
The shipping label isn't generated, or the pickup point doesn't appear at checkout.
Slow store
Pages load slowly, especially the cart and checkout. Speed optimisation costs €350, measured before and after.
Errors after an update
A white screen, a cart that won't empty, or a checkout that hangs after a plugin update.
How we work
From the problem to a tested repair
1
You describe the problem
Through the form, on WhatsApp or by phone: what's broken, since when, and your store's address.
2
Diagnosis: €75
Up to one hour: we reproduce the problem on a copy, check the versions and logs, and place a test order.
3
A fixed price
You get the price of the repair, from €150, with the diagnosis deducted. Or we tell you honestly that the repair isn't worth it.
4
We fix and test
We work on the copy, test a complete order, and only then publish. You get the list of tests.
Prices
You know the price before we start
The diagnosis has a fixed price. The repair gets a fixed price too, after the diagnosis, and anything extra is proposed to you before we do it.
Repairs
75EUR · diagnosis, up to one hour
Deducted from the price if we go ahead. The repair then has a fixed price, from €150. If the problem can't be fixed, or isn't worth fixing, you pay only for the diagnosis and get our findings in writing.
Describe the problemSo it doesn't happen again: tested maintenance
Basic90 EUR/month
Sites and stores without integrations
Store160 EUR/month
With card payments and invoicing
Coming soonStore Plus240 EUR/month
With couriers or custom features
Every update is tested on a copy before it reaches your customers. For stores built by someone else: one-off setup, €150.
Maintenance in detailWhat we need for the diagnosis
- Your store's address, what's broken and since when
- A separate administrator account for us, which you delete afterwards
- Access to your hosting, or your permission to make a copy of the store
- Screenshots or error messages, if you have them
- A contact person who can confirm the tests
What we don't promise
We can't promise higher sales or better positions in Google. We can promise that the ordering process works, and we show you the tests that prove it.
We work only with WooCommerce. For stores on Shopify, Shopware or other platforms, we're not the right choice.
Before you write
Frequently asked questions
Do you work on stores built by someone else?
Yes. We start with the diagnosis, to see exactly how the store is built before we propose anything.
Do you work directly on my live store?
No. We fix it on a copy, test a complete order, and only then publish the change.
What if the problem can't be fixed?
We tell you after the diagnosis. You pay only for the diagnosis, €75, and get our findings in writing.
When do I pay?
You pay the €75 diagnosis after we send you what we found. You pay for the repair after you've seen it working, and we deduct the €75 from its price.
How long does a repair take?
It depends on the problem. You get the timeline together with the fixed price, after the diagnosis.
Do you issue invoices? What about VAT?
Yes, in euro. Our prices are final: we're not a VAT payer in Romania, so no VAT is added. For businesses in other EU countries, the reverse charge applies.
What time zone are you in?
Romanian time: EET, which is GMT+2, or GMT+3 in summer. That's one hour ahead of Berlin and Paris. We reply within one working day, in English or Romanian.
Describe the problem
Tell us what's not working
We'll reply with the next steps. The diagnosis starts only after you agree to it.