Frequently asked questions. Short, clear answers.
What businesses ask us most before we work together: prices, timelines, payment, and who owns the store. Can't find your answer? Write to us.
Who we are and who we work with
Who do you work with?
With established businesses across Europe that sell products and want an online store they can rely on. We work only with WordPress and WooCommerce.
Do you work with businesses outside Romania?
Yes, across Europe. We work remotely, by email, WhatsApp and video call, on Romanian time (EET), one hour ahead of Berlin and Paris.
What language do we work in?
English or Romanian, whichever you prefer.
Do you issue invoices?
Yes, in euro. Our prices are final: we're not a VAT payer in Romania, so no VAT is added. For businesses in other EU countries, the reverse charge applies.
Who owns the store?
You do. The store, the domain, the hosting, the licences and the rights to the code are all in your name, by contract.
Will you promise me more sales?
No. Sales and Google rankings also depend on your products, prices and traffic, and on how you serve your customers. We promise what's in our hands: a store that works, and the tests that prove it.
A new store
Which package suits me?
The difference is the design: Package 1 uses a licensed theme, Package 2 a licensed theme with its code adapted to your business, and Package 3 a design written from scratch. If you're not sure, ask for an analysis, €75, deducted from the package if you sign within 30 days. Compare the packages
How long does it take?
About 4 weeks for Package 1, 8 for Package 2 and 10 for Package 3. The exact timeline is in the written offer, and it also depends on how quickly we receive your materials.
How do I pay?
Packages 1 and 2: 50% at the start and 50% at launch, after you've checked the store. Package 3: 50% at the start, 25% when the store is ready on the working copy and 25% at launch.
Can my store sell in several countries?
Yes. We set up the VAT rates and shipping zones for the countries you sell to. A store in more languages or currencies is an extra, quoted after the analysis.
Do you write the texts and take the photos?
No. You provide the texts, photos and videos. We lay them out and prepare the images for the web.
I have more than 50 products. What then?
We import them from a clean spreadsheet: €90 for every 50 extra products.
What will I pay after launch?
Hosting and the domain, paid directly to the provider, in your name. The card processor's and couriers' fees, under your own contracts. A paid plugin, only if you've approved it. Maintenance is optional, from €90 a month.
I already have a store on another platform.
We can move it to WooCommerce, with a separate quote, after checking what can be exported from the old platform.
A store that isn't working
How much does a repair cost?
We start with a diagnosis of up to one hour, €75. Then you get a fixed price for the repair, from €150, with the diagnosis deducted.
When do I pay?
For the diagnosis, after we send you what we found. For the repair, after you've seen it working.
Do you work directly on my store?
No. We fix it on a copy, test a complete order, and only then publish the change.
What if the problem can't be fixed?
We tell you after the diagnosis. You pay only for the diagnosis, and get our findings in writing.
Do you work on stores built by someone else?
Yes. We start with the diagnosis, to see exactly how the store is built before we propose anything. About repairs
A store that keeps working
What does “tested maintenance” mean?
Every update is applied to a copy of your store first. On the copy, we place a test order and check the main pages; only then do we update your live store.
Which plan should I choose?
Basic, €90 a month, for sites and stores without integrations. Store, €160 a month, for stores with card payments and invoicing. Store Plus, for stores with couriers, is coming soon. The plans in detail
My store was built by someone else. Is that OK?
Yes. The first time, we do a one-off setup, €150: we look at how the store is built and which plugins it uses, and prepare the tests.
Can I cancel maintenance?
Yes, at any time. Maintenance stops at the end of the month you've already paid for.
What isn't included in maintenance?
New features, redesigns and content. Work beyond the included hours costs €50 an hour, and we propose it first.
When a plugin isn't enough
How do I know if a plugin already exists for this?
That's the first thing we check. If there's a good plugin, we tell you, even if it means less work for us.
How much does a custom feature cost?
From €300. You get the exact price in writing after an analysis, €75, which we deduct from the work if we go ahead.
Who owns the code?
You do. It's written as its own plugin and documented, and the rights to it are transferred by contract. About custom features
From the first message to handover
How do we start?
You write to us through the form, on WhatsApp or by phone. We reply with the next step: a question, an analysis, or an offer straight away.
Do you offer free consultations?
Replying to your message and suggesting the next step cost nothing. An analysis or a diagnosis, meaning actual work on your store, costs €75 and is deducted from the work if we go ahead.
Can I see the work before I pay in full?
Yes. We work on a copy that you can see, and the rest of the payment comes after you've checked it.
What if I want something extra along the way?
We propose the price and the timeline before we work on it. Nothing is added without your agreement.
How often will I hear from you?
Every week, on the channel you prefer: WhatsApp, email or phone. How we work, step by step